Shipping Terms

Shipping costs

Shipping is free for orders in Italy and in the EU of 120 euros or more. For non-EU countries, a shipping fee of 30 euros applies. Any customs duties or import taxes are borne by the customer, unless otherwise indicated.

Shipping areas

We deliver worldwide. Specific options and details can be viewed directly during checkout.

Order processing times

Orders are processed within 1-3 working days, Monday to Friday.

Delivery times

All deliveries in Italy are carried out by BRT.
All deliveries in the EU are carried out by DHL.
All non-EU deliveries are carried out by DHL.

ORIGIN S.r.l. SB delivers in Italy and the European Union within 2-5 working days (deliveries cannot be made on Saturdays and Sundays). Islands, poorly served locations and remote areas may require delivery within 3-7 working days.

For deliveries outside the European Union, times may vary from 3 to 7 days, without prejudice to longer times due to customs procedures.

Please note that during the Black Friday and Cyber Monday sales period ORIGIN S.r.l. SB will have a much higher flow of orders than usual and may not be able to guarantee compliance with the above times.

Customs duties

The prices shown on the Site do not include taxes and customs duties for orders destined for non-EU countries and countries subject to Brexit, as these vary depending on the specifics of the order you intend to place and must be paid directly to the courier.

Order tracking

Once the parcel has been taken in charge by the courier, you will be sent an email containing the tracking number with which you can monitor the status of your shipment.

If you do not receive the email, please check your email spam folder and then contact our customer service at customer.service@origin-of-line.com

Shipping address

To ensure correct delivery times, please fill in all the required fields for the shipping address.

Please enter the name of the company, offices or public businesses and their opening hours when the delivery is not to a home address.

ORIGIN S.r.l. SB is not responsible for any errors or omissions in the customer’s address. For any information you can contact our Customer Service: customer.service@origin-of-line.com

Other information

For consumers in non-EEA countries, in the event of refusal of delivery, or if the shipment cannot be delivered for reasons not attributable to ORIGIN S.r.l. SB, the shipping costs for delivery and return of the goods and the customs duties will be deducted from the refund.

DHL makes a second delivery attempt if the recipient is absent. After that, the order will be stored at the nearest warehouse. Storage costs may be charged to you if delivery cannot be completed because of any issue relating to the customer.